Frequently Asked Questions
Everything you need to know about shopping with Never Fully Dressed
How long does shipping take and how much does it cost?
We offer standard and express shipping worldwide. Standard UK delivery typically takes 3-5 working days, while international shipping varies by location. Shipping costs are calculated at checkout based on your destination and order weight.
What is your return policy?
We accept returns within 28 days of your order date, provided the items are in their original condition with all tags attached. Please note that for hygiene reasons, certain items like earrings and swimwear with removed hygiene seals cannot be returned.
How do I know which size to choose?
We aim to make our clothing inclusive and flattering for all bodies. You can find a detailed size guide on each product page, along with fit notes indicating if a style runs true to size, small, or oversized.
Can I change or cancel my order after it has been placed?
Our warehouse team works quickly to get your orders out, so we are often unable to make changes or cancellations once an order is confirmed. Please double-check your shipping address and items before completing your purchase.
Do you offer international customs and duties coverage?
For orders outside the UK, customs duties and taxes may apply depending on your country's regulations. These charges are the responsibility of the customer and are usually collected by the carrier at the time of delivery.
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through partners like Klarna and Clearpay in supported regions.